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IT Process Maps

A fresh approach to implementing ITIL

During our long careers as ITIL® practitioners we saw that

• ITIL is too complex for most businesses
• ITIL is too costly and too time-consuming to implement
• ITIL often fails to take root in the long term.

A fresh approach was needed.

Therefore we 'translated' ITIL into legible, easy to read process maps in Microsoft Visio® and other process management platforms.

This has been widely accepted with many large - and small - organizations worldwide, using the ITIL® Process Map to implement ITIL faster and at lower cost.

The ITIL Process Map

The ITIL Process Map provides a complete set of process and document templates, so you don't have to start from nothing as you define the ITIL processes for your organization.

To minimize your work effort, we offer these templates as professionally designed, ready-to-use packages for popular applications, such as Microsoft Visio® and ARIS™.

Our ITIL process model is 100 % compatible with ITIL V3 and fully customizable.

Watch our videos with Stefan Kempter introducing the ITIL Process Map:

• Intro: The ITIL Process Map
• ITIL RACI matrix
• Process templates for ITIL 4
• All videos.

Learn more: Contents and benefits of the ITIL Process Map.

ITIL licensed product

Our ITIL process model is officially licensed by AXELOS.

ITIL 4

If you are looking for ITIL 4 process templates, read more here!

Product videos

Want to see the ITIL® Process Map in action? Check out our videos!

ITIL webinars

If you have any questions, we are happy to arrange a live webinar.

• Request a webinar now
  (or watch a recording)

IT Process Wiki

Free ITIL Wiki about ITIL 4, ITIL 2011, ITSM, ITIL templates, ...

YaSM

The new, streamlined YaSM process model for service management and ISO 20000.